Terms of Service

Last updated: 15 October 2026

1. About These Terms

These Terms govern your use of the Maiyaa Kitchen (MaiyaaKitchen) website and application (the "Platform"). Maiyaa Kitchen is an advertising and menu discovery platform for home chefs and home kitchens. Visitors can find kitchens on the website without signing in and contact them through listed phone or WhatsApp links. Accounts are needed to view kitchen dishes and for kitchen setup and management. By using the Platform, you agree to these Terms and acknowledge our Privacy Policy.

2. Accounts and Sign-In

You must be at least 18 years old to create an account. Provide accurate contact and account information and keep it up to date. When you use Google sign-in, you authorise us to use the basic identity information described in our Privacy Policy to authenticate and manage your account. Email sign-in verifies ownership using an email code. Keep these codes private. Sign-in is passwordless. Never share email sign-in codes. You may also sign in with Google. Mobile numbers are contact information only. Keep your sign-in account secure and contact us if you suspect unauthorised access.

You can request account deletion by emailing maiyaakitchenhub@gmail.com. Account deletion is permanent once completed. Personal data is handled according to our Privacy Policy, including any applicable retention exceptions. See our Data Deletion Instructions for details.

3. Kitchens and Food Information

Home chefs and kitchens prepare the meals offered on the Platform. They are responsible for accurate listings, ingredients, food quality, hygiene, and compliance with applicable food safety and business requirements. Kitchens must have the registrations or licences required for their operations.

Listings are advertisements supplied by kitchens; we do not independently verify every dish description or availability claim. A verification badge reflects our phone and kitchen-document checks; it is not a guarantee of food quality, hygiene, allergy suitability, or compliance with every legal requirement. Review dish descriptions and dietary information and confirm details directly with the kitchen. If you have an allergy or dietary restriction, confirm suitability with the kitchen before arranging a purchase. Do not assume that a dish is free of allergens or cross-contamination unless the kitchen confirms it.

4. Direct Contact with Kitchens

Maiyaa Kitchen displays kitchen menus, dishes, and contact numbers for discovery and advertising. The Platform does not accept food orders, take food payments, or provide a checkout for customer food orders. Contact the kitchen directly to confirm current availability, prices, portions, and any arrangements for purchasing food. Listed prices and menus may change and should be confirmed with the kitchen.

Any food purchase or payment agreed between you and a kitchen takes place directly between you and that kitchen, outside the Platform. Maiyaa Kitchen is not a party to that transaction.

5. Food Cancellations and Chef Memberships

Maiyaa Kitchen does not provide food order cancellation or refund services because it does not accept food orders or process food payments. Any cancellation request, payment issue, or refund request relating to a direct purchase must be addressed to the kitchen concerned under the terms you agreed with it and applicable law. Nothing in these Terms limits consumer rights or remedies required by law.

Chef memberships are separate: Maiyaa Kitchen may collect membership or subscription payments from home chefs for their selected plans through Razorpay. Review the plan’s price, duration and included features before paying. Kitchen approval and any applicable membership requirements must be met before a listing appears publicly; paying alone does not guarantee publication or food orders.

For membership payment errors, cancellation or refund questions, contact Maiyaa Kitchen with your account and payment reference. Food-purchase issues should be raised with the kitchen. Membership requests are reviewed separately from food-purchase issues. Your rights under applicable law remain unaffected.

6. Food Preparation, Pickup, and Delivery

Maiyaa Kitchen does not prepare food or arrange pickup or delivery. Discuss food quality, preparation, collection, or delivery directly with the kitchen. For misleading listings or misuse of the Platform, contact our support team.

7. Acceptable Use and Kitchen Content

Do not use the Platform for unlawful activity, fraudulent activity, harassment, misleading listings, or unauthorised access. Do not interfere with the service or misuse another person's information. Kitchens must have permission to publish the descriptions and images they submit and allow Maiyaa Kitchen to display that content to operate and promote their listings.

Maiyaa Kitchen's branding and original website content may not be copied or used commercially without permission. Content belonging to kitchens or other third parties remains subject to their rights.

8. Third-Party Services and Availability

Google sign-in, Razorpay membership checkout, and linked phone, WhatsApp, map or kitchen websites are provided by third parties and governed by their own terms. We may update the Platform or temporarily interrupt access for maintenance or security. We may restrict accounts that misuse the service or violate these Terms and applicable law. Contact support if you believe an account restriction is an error.

9. Responsibility and Applicable Law

Users and kitchens are responsible for their own actions and information provided through the Platform. To the extent permitted by law, Maiyaa Kitchen is not liable for indirect or consequential loss arising from use of the Platform. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

These Terms are governed by the laws of India. Any dispute remains subject to the rights and remedies available under applicable law.

10. Changes, Support and Grievances

We may update these Terms as the service changes. Updated Terms will be published here with a revised date. Review them when using the Platform.

For account help, listing concerns, or questions about these Terms, contact Grishma Kothari at maiyaakitchenhub@gmail.com.